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Vacancies

Customer Services Adviser

Position:  Customer Services Adviser

Department:  Customer Services

Reporting to:  Marketing Manager

Location:    Isle of Man Creamery Head Office

 

Purpose

The purpose of a Customer Services Adviser is to ensure a high-level of service is delivered to Creamery customers in a timely, competent and professional manner.  

 

Responsibilities

 

Customers

·         Managing customer orders to ensure they are processed in a timely manner in line with company procedures

·         Responsible for invoicing customers accurately and within set timescales

·         Contribute to the customer retention strategy and assist with developing improvements to increase retention and overall customer satisfaction

·         Advise customers in relation to their account which will include deliveries, timings, pricing and product range

·         Ensuring all customer administration is completed accurately and in a timely manner.

 

Department

·         Contribute to the culture of continuous improvement and share ideas for change where appropriate

·         Assist with increasing the department’s efficiencies that will benefit both the Creamery and Customer Service

·         Carry out any other reasonable duties requested by the Marketing Manager

 

 

Hours of work

8:30am – 4:45pm Monday to Friday – Flexible working hours will be considered.

 

Values

The Creamery and its employees are committed to demonstrating BEST Values at all times:

BETTER  We actively seek and welcome ideas to continuously improve our performance, products and processes
EXCELLENT We supply our customers only with quality products and service that we can be proud of
SAFE  We take great care of our people, premises and products
TRUST We are honest and open with each other and stakeholders, treating everyone with fairness and respect


 

 
Person Specification 

Essential  Desirable 
Skills and Abilities
Excellent interpersonal and telephone skills
A strong team player
A positive and pro-active approach to work with a passion for helping others
Competent use of Microsoft Office
Experience 
At least 1 years experience in a customer facing environment
Soft sales experience
Qualifications
None required


Salary: Circa £22,000

Closing date: 15th October 2021 

To apply please email hr@isleofmancreamery.com  

Our bread with really good Manx vintage cheddar is to die for...
Miles Pettit
Miles Pettit, Owner @ Noa Bakehouse, Douglas